Return & Exchange Policy
We want you to be completely satisfied with your purchase. If, for any reason, you are not entirely happy with your order, we offer a hassle-free returns policy. Please take a moment to review the following guidelines.
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Returns Window
Returns must be initiated within 14 days of the delivery date. To qualify for a return, the item(s) must be unused, in their original condition, and accompanied by the original packaging and any included accessories.
Exchanges (if applicable)
We only replace items if they are defective or damaged.
Sale items (if applicable)
Only full priced items may be refunded, unfortunately sale items cannot be refunded.
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Exclusions
Commission memorial pieces - due to the nature of the piece.
Earrings - we are unable to accept returns on earrings once they have been delivered.
This policy is in place to ensure the health and safety of our customers.
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Return Process
If you wish to return an eligible item, please contact our customer support team within the 14-day return window. They will guide you through the return process and provide you with a return authorization, if applicable. Returns without proper authorization may not be accepted.
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Return Shipping
The customer is responsible for all return shipping costs, unless the return is due to our error or a defective item. We recommend using a trackable shipping method and retaining proof of postage for your records.
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Refund & Exchange
Once the returned item is received and inspected, we will process your refund or exchange as per your request. Refunds will be issued to the original payment method used for the purchase. If you opt for an exchange, we will ship the new item to you promptly, subject to availability.
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Non-Refundable Items
Please note that certain items may be non-refundable, such as personalised, custom-made products and earrings. This information will be clearly stated on the product page.
Want to make an Exchange or Return?
If you wish to make an exchange or return please email our customer service team with the following details.
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Order Details: Please provide the order number and date of purchase. This information will help to locate the transaction in our system.
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Item(s) for Return: Specify the product(s) You wish to return or exchange. Include the product name, quantity, and any relevant details that may assist us in identifying the item(s).
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Reason for Return: Briefly explain the reason for the return or exchange. This will help us better understand your needs and improve our products and services in the future.
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Contact Information: Kindly provide your preferred contact details, such as your name, email address, and phone number. This will allow us to communicate with you promptly and efficiently regarding the return process.